Effective Date: 7 November 2025

Thank you for shopping at Süla Water – New Zealand’s home of premium shower filters.

We ship from our Auckland warehouse and aim to make delivery fast, reliable, and hassle-free. Dispatch is usually same day if ordered before 2pm.

1. Where We Ship

New Zealand-wide: Free Shipping over $179

Other International shipping: Prices available on checkout.

2. Delivery Times (business days from dispatch)

NZ

Urban (NZ Post/CourierPost) | 2–4 Days.

Rural; Allow more time.

We’ll send you a tracking number as soon as your order ships.

3. Lost or Delayed Parcels

We partner with NZ Post, post haste and CourierPost – both offer full tracking.

If your tracking shows “delivered” but you haven’t received it, please check with neighbours or your safe-drop spot first.

Still missing after 48 hours? Contact us at hello@sulawater.co.nz with your order number and we’ll lodge a claim and send a free replacement or full refund.

4. Damaged Items

If your shower filter arrives damaged:

Take a photo of the packaging + damage.

Email us within 48 hours of delivery.

We’ll send a prepaid return label and ship a brand-new replacement the same day we receive your photos.

5. 30 day feel the difference guarantee

Try your Süla Premium Shower filter for 30 days. If you don't notice an improvement in your hair or skin or cleaner feeling water you can return your filter for a full refund.

6. Change of Mind Returns

Not 100% thrilled? You have 14 days from delivery to return unused items in original packaging.

Return shipping is free – we’ll email you a prepaid NZ Post label.

Refund issued within 24 hours of receiving the return.

(Excludes change-of-mind on sale/clearance items clearly marked “final sale”.)

7. Contact Us

Shipping questions? We’re real Kiwis and we answer fast.

Email: hello@sulawater.co.nz  

We’re based in Rural Auckland and are proudly 100% New Zealand owned and operated.

Thanks for supporting local! 

Süla Water Limited  

9 Queen Street, Waiuku Auckland.